Jay Bholi ("the App", "we", "us", or "our") is an offline-first shop
management application for retail and wholesale businesses in Nepal. This
Privacy Policy explains what information we collect, how we use it, and the
choices you have. By using Jay Bholi, you agree to the practices described
in this policy.
1. Who we are
Jay Bholi is operated by the Jay Bholi team ("the developer"). For any
privacy questions or requests, contact us at:
Email: jaybholicustomerservice@gmail.com
2. Information we collect
We collect only what is needed to run your shop and your account.
Account information
Name — your display name and the names of customers and suppliers you add.
Email address — used to create and sign in to your account (email/password or Google Sign-In).
Phone number — your phone number and the phone numbers of customers and suppliers you add.
Address and area information — optional customer, supplier, or shop address details you enter, such as address, village/area, and ward.
User ID — a unique account identifier from our authentication provider (Firebase Authentication).
Business and financial information
Sales, purchases, payments, expenses, credit/ledger balances, inventory, and related records you enter to manage your shop. This information is private to your account.
Photos
Product images, receipt scans, and expense receipt images that you choose to capture or upload.
Contacts
When you choose to add a customer or supplier from your phone's contacts, the App reads your contacts so you can select one. Only the contact you select (name and phone number) is saved. We never upload or store your entire address book.
Messages and content
Messages and order details exchanged between shops and customers/suppliers through the App's ordering features.
Device identifiers
A push notification token (a device identifier) so we can send you notifications about orders, payments, and account activity.
We do not collect your location, browsing history, health
data, or audio. We do not use advertising identifiers or
show third-party ads.
3. How we use your information
Create and manage your account and authenticate you securely;
Provide the core features of the App (inventory, sales, customers, suppliers, orders, payments, expenses, and reports);
Sync your data across your devices and back it up so you don't lose your records;
Enable communication between shops and their customers/suppliers;
Send you notifications related to your account and transactions;
Maintain the security and reliability of the App.
We do not sell your personal information. We do
not share your personal information with third parties for
advertising or marketing.
4. How your information is stored and protected
Your data is stored locally on your device and synced to secure cloud
services provided by Google Firebase (Firebase
Authentication, Cloud Firestore, and Cloud Storage). Firebase acts as our
data processor.
All data transmitted between the App and our servers is encrypted in transit using industry-standard TLS/HTTPS.
Access to your business data is restricted to your authenticated account.
Service providers — We use Google Firebase to host, authenticate, and sync your data on our behalf.
Within the App — When you connect with a shop, customer, or supplier, the information necessary to complete an order (such as your name, phone number, address or area information where needed, and order details) is shared with that connected party so the transaction can be fulfilled.
Legal requirements — We may disclose information if required to do so by law or valid legal process.
6. Data retention
We retain your information for as long as your account is active. If you
delete your account, we delete your personal data and business records
associated with your account, except where we are required or permitted to
retain limited information for legal, tax/accounting, security, fraud
prevention, dispute resolution, backup, or compliance purposes. Backup
copies may take up to 90 days to be fully removed from our systems.
7. Your rights and choices
Access and update your information from within the App.
Request deletion of your account and associated data at any time.
To delete your account and data, visit our
account deletion request page
or email us at jaybholicustomerservice@gmail.com
and we will process your request after verifying account ownership.
8. Children's privacy
Jay Bholi is intended for business owners and is not directed at children
under the age of 13 (or the equivalent minimum age in your jurisdiction).
We do not knowingly collect personal information from children. If you
believe a child has provided us with personal information, please contact
us so we can remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will
revise the "Last updated" date at the top of this page. Significant changes
may also be communicated within the App.
10. Contact us
If you have any questions about this Privacy Policy or your data, contact:
Email: jaybholicustomerservice@gmail.com